FAQs

COVID-19 CARE

All our products have been created in a clean and sterile environment, we have followed the relevant guidelines to produce the products available to you. You are advised to wash your glassware and drinkware items before first use following the instructions within our Garment/Item Care instructions. Clothing items should not need washing before first use but you may wish to wait the recommended 72 hours before wearing (as outlined the virus may be able to stay on a garment for up to 72 hours).

What are the payment options?

Payments can be made via the website using the built in payment portal or PayPal, Cash, contactless card and chip and pin all available during face to face purchases.

What are your Delivery Costs?

We currently only deliver to the UK shipping costs are outlined below:

Within the UK we offer delivery charges based on category, weight and size -
Small/Light Parcels - from £3.95 to £4.99
Medium/Medium Parcels - from £5.99
Large/Heavy Parcels - from £8.50

For Express delivery/priority orders, please email us at admin@creativi-t-store.com to check availability and express prices - from £6.99 to £12.
Purchases over £100 automatically qualify for Free Shipping, excluding express/priority orders.

Costs will automatically be added to your basket.

In some cases we will use a courier service.

What is your refunds and Exchange Policy?

We have a 14-day return policy, which means you have 14 days from the date your item is delivered to request an exchange or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

To start a return, you can contact us at admin@creativi-t-store.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

We will not accept items sent back to us without requesting a return first.

If you have any queries do contact us via our support page.

Please ensure you read through our full policy

How to care for my items?

Garment/ Item Care Instructions

Clothing and machine washable items:

Let your garment sit without washing for at least 24 hours.
Do not dry clean.
Wash and dry garments inside out and on a cold or 30 ⁰C wash.

High temperatures can weaken the adhesive on the vinyl which can cause the vinyl to peel or crack.

Use mild detergent. Do not use Bleach and only a small amount of fabric softeners in order to make the vinyl last as long as possible.
Dry on a low/tumble setting or hang dry. Just like when washing, you won’t want to dry your garments on a high heat. If you stick with tumble dry or low heat, you should be good to go. If possible, you can hang dry your garments for best results. Hang drying will minimize any wrinkles you see in the vinyl imaging after washing.
Do not iron directly on a heat transfer design. The high heat from the iron directly on the vinyl will melt the vinyl and or burn the adhesive. Regardless, ironing directly on vinyl is a great way to ruin an item. If you must iron the item, make sure to use low heat and place a dish towel or cloth over the transfer.

Glassware, Mugs, Jars, plastic items etc: